Your broker is now utilizing the Transfix platform. To accept, book, and manage your loads with us, you will need to activate your account on the Transfix Carrier App.
All Dispatchers and Owner Operators will need Carrier App accounts. Drivers do not.
This article covers accepting your invite to the Transfix Carrier App and logging in. For information on managing your loads via the Carrier App, please see our Carrier Help Center.
Accepting your Invitation:
Once your broker has added you as a carrier, you will receive an invitation email. The subject line will be “Broker on Transfix: You’ve been invited to join”
Click on “Accept Invite” to accept.
Troubleshooting:
**If your broker says they have sent you the email, but you have not received it, please check your Spam folders and ensure they have the correct spelling of your email address.
** If the link is not working, ensure the email was sent less than 7 days ago. The link expires in 7 days, so if it is older than that, ask your broker for a new invite.
**If you have been sent multiple invites, make sure you are using the most recent email. When a new invite is sent, the invite link in the previous email will auto-expire.
Once you’ve clicked on “Accept Invite” in the email, you will be taken to set up your profile. Make sure your legal first and last names are here; if there are any errors, you can edit them.
2. Next, verify your mobile number. Ensure this is the correct number, as this is where your verification code will be sent to. If it is not correct, you can edit the phone number here before requesting the code.
**Note: This is the last time you will be able to edit this information. Only your broker can edit it later on.
3. Once you click “Send Verification Code”, you should receive a text message with that code. If you do not receive it, you can click “Resend code” or “Go Back” to confirm/edit the phone number.
** Note: If you still do not receive it, reach out to your broker support contact (listed at the top of this page).
4. Enter the code, and you will be taken to a Terms and Conditions agreement screen.
5. Once you’ve agreed, you will be brought to your Carrier App homepage. Here you can book new loads and manage your current loads.
Logging back in:
To log back into the Carrier Platform, visit the URL: https://carrier.transfix.io/login and enter your email. Make sure to use the email address where you received your invitation.
2. You will be directed to check your email. If you do not receive the email, you can use this screen and click “Use a different email” to re-enter your email address. Please also check your spam folder.
3. In your inbox, you will see an email containing a one-time link to log in. Subject of the email is “Your one-time login link for Transfix”
4. Click on “Login With One-Time Link.” This will bring you straight into the Carrier App.
5. To log out of the Carrier App, click on your name in the bottom left corner of the screen and click “Log Out”